Auburn Regional Medical Center: Why I lost confidence in my local hospital

Ilene Little's picture
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Provider Information
Name: Auburn General Hospital Email:   complaint [at] jointcommission [dot] org
Service location city: Auburn Country: United States
Date(s) of Service:  12/12 and 12/13/2011
Approximate amount spent:  not sure yet
Service Received:  Emergency Room and Hospital Care
Insurance Coverage :  I am on Medicare
I want to recommend :  I will not recommend this hospital
Service Classification :  Hospital
Patient / Client Comments

Basically I’m a “think positive” person and certainly not looking to write an exposé.  But, in good faith, I am going to share why I feel I lost confidence in my local hospital.

My complaints: 

1)      There was no care triage between the emergency room physician, the attending physician on the out-patient floor of the hospital, and my personal doctor.  Therefore I felt adrift with my care in the hands of strangers who didn’t know me or my medical record beyond in-take forms.

2)      Medical staff admitted to me that hospital protocol was breached when the emergency room failed to inform the radiology department that I was experiencing symptoms that could have resulted from a problem with a biopsy done three days previously in the same hospital.

3)      There was an attempt to administer a shot of blood thinner in contradiction to the orders of the surgeon who did the biopsy.

Disclaimer: This rating is the patient or client's views only and not those of Traveling4Health